Common questions about your data
We collect your full name, email address, phone number, date of birth, and payment method details — including the bank or e-wallet you'll use to deposit. You also provide account credentials. We use this to verify your identity, process DANA, OVO, GoPay and QRIS transactions, and keep your account secure.
Payment data is encrypted using SSL technology and never stored in full on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the transaction flows through secure payment gateways operated by your bank or e-wallet provider. We only store a token to process future withdrawals.
Yes. Go to Account Settings → Privacy & Data and select 'Request Data Report'. We'll compile all stored information — personal details, account history, transaction logs — and send it to your registered email within 14 days.
After account closure, we retain identity verification documents and transaction records for the period required by local regulation to comply with anti-money-laundering rules. Personal identifiers and gameplay logs are deleted once this retention window ends.
We share only the information necessary to process your payments — your payment provider receives transaction details. We do not sell your data. We may share limited information with regulatory bodies where local law requires it or to prevent fraud.
You can request deletion of personal data where local law permits. Go to Account Settings → Privacy & Data and select 'Request Deletion'. We'll remove account identifiers once transaction retention periods expire. Some data may be kept for legal compliance.
Log in to Account Settings and update your profile. For sensitive data like your registered phone or email, contact our support team via the in-account chat or email. We'll verify the change and update it within one business day.
